Meet our audiologists

Our Lethbridge audiologists connect you with the science of hearing

The Audiology First team is a reflection of our approach to hearing care.


We have three full-time audiologists, which is unique for a Lethbridge hearing clinic and even uncommon in clinics in bigger cities. Our focus is deeply rooted in the study of hearing health and what can be done to improve hearing.


As the leading audiology clinic in Southern Alberta, we are respected by medical professionals and hearing experts in Lethbridge and beyond. We have a keen interest in the science but remain grounded in the daily challenges and opportunities of hearing care. For you, this means:

    

  • The science of hearing guides every step of your care
  • Your questions will be answered using the information from comprehensive testing
  • Learn from a team that is always studying and contributing to emerging research
  • Get recommendations for the most suitable technology or treatment for your challenges


Meet the Audiology First team or visit our Lethbridge hearing clinic to chat about your hearing health.

Roles of hearing care professionals

Our team collaborates to understand your hearing health and find the best technologies, treatments and strategies to live a better life. When you visit Audiology First, you will meet with one of our audiologists.


Audiologists

Our team includes three audiologists: Tom Copps, Glenn Hole and Femi Coo.


Tom is the co-owner of Audiology First and has been practicing audiology since 1988. To clarify the role of an audiologist, he uses the example of eye care. An ophthalmologist, optometrist and optician all contribute to various aspects of eye care. In hearing care, an ear, nose and throat doctor, audiologist or hearing aid practitioner may be involved depending on your needs.


Audiologists have extensive education and specialized training in the hearing system. They are not medical doctors, but audiologists are experts in assessing and managing hearing and balance disorders.


"Our role is to evaluate all aspects of hearing to determine if and where a problem might exist and if we can help provide solutions," says Tom. He received his Masters of Audiology in 1988 and his Doctorate in Audiology in 2007.


Even though audiologists are focused on hearing and ear-related conditions, they collaborate with a wider community of professionals.


"We make referrals to other healthcare providers such as speech-language pathologists, psychologists, educational professionals, and physicians," adds Glenn, who received his Master of Science in Clinical Audiology in 2020.


Hearing Aid Practitioners

Hearing aid practitioners are dedicated to hearing technology, including selecting, fitting, and maintaining hearing aids. Donna Copps is the co-owner of Audiology First and a hearing aid practitioner – along with also overseeing the clinic's technology.


Connecting you with the latest technology

Hearing care is at the forefront of wearable technology that makes a tangible difference in the wearers' lives. These incredible benefits are an inspiration to choose a career in audiology.


Glenn started his career as a clinical audiologist in England before moving to Canada in 2011.


"I wanted to get into a profession where technology was being used to benefit medical problems," he says. "This was the perfect crossover for me."


The pace of new technology expands the capability of hearing for a wider range of hearing challenges.


"This explosion in technology is slowly – but steadily – breaking down the stigma of hearing aids, resulting in more people being comfortable wearing hearing aids," says Femi, a doctor in audiology since 2015.


There will hopefully be even better technology and treatments to assist with hearing loss and disorders in the future. Until then, hearing aids will continue to improve and provide incredible results for people of all ages.


"I expect hearing devices will become more integrated with other devices and will lead to better life interactions," explains Tom.  


"We will not be able to fix hearing damage for some time, so audiologists will continue to assess and care for individuals with hearing loss until a 'cure' is available."


Advancing the field of audiology

Tom, Femi and Glenn continue to keep up with any advancements in hearing care and also contribute to new research. They collaborate with neuroscientists in Alberta, and their research is an opportunity to improve the care of the people they see at Audiology First.


"The science and technology in the field is ever-changing, and it constantly provides new options for assessment and care," says Tom.


Research at Audiology First

When you visit Audiology First, you're not a guinea pig for new experiments. Instead, our audiologists will leverage the latest in audiological research to improve your hearing and well-being.


Tinnitus

"Currently, we are assisting with tinnitus (ringing in the ears) research," says Tom.


"This area requires study from many different directions. We have had the great fortune to be able to collaborate in research with neuroscientists at the University of Lethbridge."


Helping individuals with various hearing conditions keeps our team grounded in the day-to-day realities of hearing challenges. We help connect emerging science with the real-life experiences of people living with tinnitus.


"Our current research project is investigating the relationships between tinnitus, hyperacusis (finding ordinary sounds too loud), anxiety, depression and insomnia," says Glenn.


"While this can be a more physiological issue in some, I am highly motivated to pinpoint where the patient's psychological makeup and lifestyle is preventing them from adapting to tinnitus."


Hearing loss prevention

"In audiology, we often emphasize what to do after you get a hearing loss but not so much on how to prevent hearing loss," says Femi.

 

"I am very interested in hearing conservation in the work setting and recreational settings, such as concerts."

 

This research is an opportunity to go deeper into our patients' background, lifestyle, employment, and hobbies. The more our team understands about your hearing, the better we can recommend your next steps.

 

The research is a win-win for everyone.

 

"Audiology First published a research paper where we investigated some of the effects of occupational noise exposure on the auditory system," adds Femi. Noise Damage Accelerates Auditory Aging and Tinnitus: A Canadian Population-Based Study was published in Otology & Neurotology in December 2020.

 

"The information we learned has proven invaluable when discussing hearing conservation."

 

Meet our Lethbridge audiologists

Our team is passionate about hearing care, and we appreciate every opportunity to share our education and experience with anyone that visits our Lethbridge hearing clinic.


"As a doctor of audiology, I get to use great technology to improve the lives of the remarkable patients I see every day," explains Femi. "I'm living my passion."


Book an appointment to chat with a Lethbridge audiologist at Audiology First.


October 3, 2025
When it comes to audiology, there’s only one true emergency: sudden sensorineural hearing loss (SSNHL) . Unlike gradual hearing loss that develops over years, SSNHL appears abruptly and requires immediate medical attention. Audiology First specializes in rapid emergency hearing care, with diagnostic protocols and treatment pathways designed to act fast when every hour matters. Quick intervention can mean the difference between full recovery and permanent hearing damage. Let’s learn how to recognize warning signs and understand what a treatment plan would look like. Understanding Sudden Sensorineural Hearing Loss Definition and Criteria To an Audiologist, sudden sensorineural hearing loss is defined as a 30+ dB hearing loss (which in layman's terms would be a very noticeable change) across three different pitches of hearing within 72 hours. For it to be a true sudden sensorineural loss, it cannot be related to anything else, like wax blockage, fluid buildup or a blockage. It happens without warning and is often mistaken for a minor issue like earwax buildup or fluid in the ear, but the stakes are often much higher. Prevalence and Demographics SSNHL affects about 5 to 20 per 100,000 people annually , with thousands of cases reported across Canada. While it can strike at any age, adults in their 40s and 50s are more commonly affected. Unilateral vs. Bilateral Most cases are unilateral (one ear), but in rare circumstances, hearing loss can affect both ears. Bilateral cases are especially urgent and may point to underlying systemic or autoimmune conditions. Associated Symptoms Patients often experience additional warning signs such as tinnitus (ringing in the ears), dizziness, or a sensation of fullness in the affected ear. Audiology First’s Emergency Assessment Our clinic prioritizes same-day evaluations , including audiometric testing and immediate physician referral when needed. By identifying SSNHL quickly, we aim to maximize the window for effective treatment and recovery. Remember that hearing care centers like Audiology First cannot treat sudden loss, but play a role in identifying it. If you cannot see an audiologist or another trained hearing care professional right away, you should not delay seeking medical help from a physician. If same day testing is not available, you should continue to seek help as a matter of urgency. We recommend using one or more of the following resources: Call Alberta Healthlink on 311 Visit an Urgent Care center Visit your local Emergency Room or Call a local Ear Nose and Throat specialist’s office Recognizing the Warning Signs  Immediate Symptoms The hallmark sign is sudden hearing loss in one ear , which may feel like muffled sounds or difficulty understanding speech. Secondary Indicators Other red flags include persistent tinnitus, balance issues, and ear pressure that can accompany the hearing loss. When to Seek Emergency Care Time is of the essence. Some research shows that treatment is most effective when started within the first 72 hours . While some people’s hearing may recover spontaneously with or without treatment, delaying medical attention can lead to permanent hearing impairment . In some cases, hearing does not recover, even with prompt treatment. If you are experiencing dizziness at the same time as a hearing loss, do not drive yourself to seek help, but consider getting someone to drive you to any immediate appointments. Self-Assessment Techniques At home, a simple test is to cover one ear at a time when listening to a familiar sound (such as your phone or TV). If one side sounds significantly quieter or distorted, it’s an urgent signal to seek help. If you are a hearing aid user, it is important to check that your hearing aid is not blocked or malfunctioning in some way, giving the appearance of a sudden change in hearing. Treatment Options and Protocols Audiologists and Hearing Care Professionals cannot prescribe medications, but these are some of the options offered to people with sudden loss when they visit a medical professional. Corticosteroid Therapy The primary treatment for SSNHL is corticosteroids, delivered either orally or through intratympanic injections. These reduce inflammation and improve the likelihood of hearing recovery. Prednisone is often prescribed. Treatment Timing Prompt treatment is crucial. Patients who start therapy within 14 days of onset have significantly better outcomes. Hyperbaric Oxygen Therapy For patients who don’t respond to steroids, hyperbaric oxygen therapy can serve as a salvage treatment, improving oxygen delivery to the inner ear. Supportive Care Managing related issues like tinnitus or dizziness may require additional therapies, including hearing aids or vestibular rehabilitation. Audiology First’s Treatment Approach We have a great relationship with the local ENT specialists, and coordinate all aspects of care with them to ensure each patient has access to the best possible recovery options. Recovery and Rehabilitation Recovery Timelines: Recovery can range from a few days to several months, depending on the severity and speed of treatment. Some patients regain full hearing, while others experience only partial improvement. Hearing Aid Considerations: For those with lasting deficits, modern hearing aids can provide amplification and restore communication confidence. Tinnitus Management: Persistent ringing in the ears is often a consequence of hearing loss that can be managed through sound therapy, well fitted hearing aids, counseling, and tinnitus retraining techniques. Follow-up Care: You should return to the clinic for a series of routine follow up tests over the weeks and months following a sudden hearing loss. This allows us to measure whether treatments have been successful, and to treat any residual hearing loss. Audiology First’s Rehabilitation Services For those who need it, Our team provides comprehensive recovery support, including custom hearing aid fittings, counseling, and personalized rehabilitation plans. Prevention and Risk Factors Known Risk Factors Sudden Sensorineural Hearing Loss has been linked to the following: Viral infections Autoimmune disorders Circulatory problems Certain medications Age-related vulnerabilities Protective Measures Protecting your hearing from loud noise, avoiding ototoxic medications when possible, and treating systemic health issues can lower risk. Early Detection Baseline hearing tests and regular audiology check-ups can help detect changes early and establish a benchmark for comparison. Lifestyle Factors It is difficult to note which factors may reduce the risk of sudden sensorineural hearing loss, but a healthy lifestyle—including balanced nutrition, exercise, and cardiovascular health—supports long-term hearing preservation. Audiology First’s Prevention Programs We provide preventive screenings, personalized risk assessments, and educational resources so patients can take proactive steps toward protecting their hearing health. Sudden Sensorineural Hearing Loss is not a typical hearing problem…it’s a medical emergency. If you or someone you know experiences sudden hearing loss, don’t wait, contact Audiology First immediately during business hours, or contact any other trusted hearing care clinic. If you cannot reach us, please seek immediate medical attention. Book your hearing evaluation today and take the first proactive step in protecting your long-term hearing health.
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