Hearing care with a personal connection

Fred Bosma experienced tremendous changes with his hearing aids over the years. Just with the batteries alone – his devices have gone from requiring new batteries every day to reliable rechargeable devices.


For decades now, Mr. Bosma relied on Dr. Thomas Copps and the team at Audiology First for testing, hearing aid technology and ongoing support. The technology has improved immensely over the years, but the service and care he received remained the same.


“You don’t realize what you lose in the world around you when you lose hearing,” describes Mr. Bosma. His hearing aids from Audiology First have reopened opportunities to hear a broader range of sounds that were once taken for granted.


“Smallest little birds can chirp so beautifully. When you get your hearing aids set properly, the whole world is full of beautiful music. It is life-changing.”


The advancements in technology have been profound. He recently replaced his older hearing aids with a newer model, which are 20 times more efficient than his previous devices.


“I recently went back to Audiology First and got the new system, and it is amazing,” says Mr. Bosma. After receiving the new devices, he returned to the clinic a few times for a friendly conversation with the Audiologist to ensure the hearing aids are comfortable and working as expected.     


His family’s connection with Dr. Thomas Copps extends to the 1980s. When an advisor from the Workers’ Compensation Board recommended getting his hearing tested, Dr. Copps was the first choice.


“The service has been – to say the least – incredible. I would recommend him to anyone without reservation.”


Mr. Bosma considers his experience in noisy workplaces as a contributing factor to his hearing loss. In addition to a career as a teacher, he repaired oil tanker railcars and later helped manufacture truck bodies. He worked inside oil tankers with a rivet gun and listened to fellow workers cut aluminum with a saw.


 “Can you imagine the noise!”


Over the years, Mr. Bosma followed Dr. Copps through different clinic locations and changes in the team. Audiology First has maintained the tradition of friendly service and professional audiological care – all while hearing technology has drastically improved.


“Dr. Copps looks you right in the eye and talks to you at your level,” says Mr. Bosma.


“With some professionals, it is like taking your car in. They fix the problem and then case closed. With Dr. Copps, you have a personal connection.”


This balance between expertise and sincerity continues to be the core reason that Mr. Bosma returns to Audiology First.


“I am thankful for medicine – for its contributions to a pleasant life and enjoying what’s around you,” Mr. Bosma adds.


“And audiologists are right at the top.”

October 3, 2025
When it comes to audiology, there’s only one true emergency: sudden sensorineural hearing loss (SSNHL) . Unlike gradual hearing loss that develops over years, SSNHL appears abruptly and requires immediate medical attention. Audiology First specializes in rapid emergency hearing care, with diagnostic protocols and treatment pathways designed to act fast when every hour matters. Quick intervention can mean the difference between full recovery and permanent hearing damage. Let’s learn how to recognize warning signs and understand what a treatment plan would look like. Understanding Sudden Sensorineural Hearing Loss Definition and Criteria To an Audiologist, sudden sensorineural hearing loss is defined as a 30+ dB hearing loss (which in layman's terms would be a very noticeable change) across three different pitches of hearing within 72 hours. For it to be a true sudden sensorineural loss, it cannot be related to anything else, like wax blockage, fluid buildup or a blockage. It happens without warning and is often mistaken for a minor issue like earwax buildup or fluid in the ear, but the stakes are often much higher. Prevalence and Demographics SSNHL affects about 5 to 20 per 100,000 people annually , with thousands of cases reported across Canada. While it can strike at any age, adults in their 40s and 50s are more commonly affected. Unilateral vs. Bilateral Most cases are unilateral (one ear), but in rare circumstances, hearing loss can affect both ears. Bilateral cases are especially urgent and may point to underlying systemic or autoimmune conditions. Associated Symptoms Patients often experience additional warning signs such as tinnitus (ringing in the ears), dizziness, or a sensation of fullness in the affected ear. Audiology First’s Emergency Assessment Our clinic prioritizes same-day evaluations , including audiometric testing and immediate physician referral when needed. By identifying SSNHL quickly, we aim to maximize the window for effective treatment and recovery. Remember that hearing care centers like Audiology First cannot treat sudden loss, but play a role in identifying it. If you cannot see an audiologist or another trained hearing care professional right away, you should not delay seeking medical help from a physician. If same day testing is not available, you should continue to seek help as a matter of urgency. We recommend using one or more of the following resources: Call Alberta Healthlink on 311 Visit an Urgent Care center Visit your local Emergency Room or Call a local Ear Nose and Throat specialist’s office Recognizing the Warning Signs  Immediate Symptoms The hallmark sign is sudden hearing loss in one ear , which may feel like muffled sounds or difficulty understanding speech. Secondary Indicators Other red flags include persistent tinnitus, balance issues, and ear pressure that can accompany the hearing loss. When to Seek Emergency Care Time is of the essence. Some research shows that treatment is most effective when started within the first 72 hours . While some people’s hearing may recover spontaneously with or without treatment, delaying medical attention can lead to permanent hearing impairment . In some cases, hearing does not recover, even with prompt treatment. If you are experiencing dizziness at the same time as a hearing loss, do not drive yourself to seek help, but consider getting someone to drive you to any immediate appointments. Self-Assessment Techniques At home, a simple test is to cover one ear at a time when listening to a familiar sound (such as your phone or TV). If one side sounds significantly quieter or distorted, it’s an urgent signal to seek help. If you are a hearing aid user, it is important to check that your hearing aid is not blocked or malfunctioning in some way, giving the appearance of a sudden change in hearing. Treatment Options and Protocols Audiologists and Hearing Care Professionals cannot prescribe medications, but these are some of the options offered to people with sudden loss when they visit a medical professional. Corticosteroid Therapy The primary treatment for SSNHL is corticosteroids, delivered either orally or through intratympanic injections. These reduce inflammation and improve the likelihood of hearing recovery. Prednisone is often prescribed. Treatment Timing Prompt treatment is crucial. Patients who start therapy within 14 days of onset have significantly better outcomes. Hyperbaric Oxygen Therapy For patients who don’t respond to steroids, hyperbaric oxygen therapy can serve as a salvage treatment, improving oxygen delivery to the inner ear. Supportive Care Managing related issues like tinnitus or dizziness may require additional therapies, including hearing aids or vestibular rehabilitation. Audiology First’s Treatment Approach We have a great relationship with the local ENT specialists, and coordinate all aspects of care with them to ensure each patient has access to the best possible recovery options. Recovery and Rehabilitation Recovery Timelines: Recovery can range from a few days to several months, depending on the severity and speed of treatment. Some patients regain full hearing, while others experience only partial improvement. Hearing Aid Considerations: For those with lasting deficits, modern hearing aids can provide amplification and restore communication confidence. Tinnitus Management: Persistent ringing in the ears is often a consequence of hearing loss that can be managed through sound therapy, well fitted hearing aids, counseling, and tinnitus retraining techniques. Follow-up Care: You should return to the clinic for a series of routine follow up tests over the weeks and months following a sudden hearing loss. This allows us to measure whether treatments have been successful, and to treat any residual hearing loss. Audiology First’s Rehabilitation Services For those who need it, Our team provides comprehensive recovery support, including custom hearing aid fittings, counseling, and personalized rehabilitation plans. Prevention and Risk Factors Known Risk Factors Sudden Sensorineural Hearing Loss has been linked to the following: Viral infections Autoimmune disorders Circulatory problems Certain medications Age-related vulnerabilities Protective Measures Protecting your hearing from loud noise, avoiding ototoxic medications when possible, and treating systemic health issues can lower risk. Early Detection Baseline hearing tests and regular audiology check-ups can help detect changes early and establish a benchmark for comparison. Lifestyle Factors It is difficult to note which factors may reduce the risk of sudden sensorineural hearing loss, but a healthy lifestyle—including balanced nutrition, exercise, and cardiovascular health—supports long-term hearing preservation. Audiology First’s Prevention Programs We provide preventive screenings, personalized risk assessments, and educational resources so patients can take proactive steps toward protecting their hearing health. Sudden Sensorineural Hearing Loss is not a typical hearing problem…it’s a medical emergency. If you or someone you know experiences sudden hearing loss, don’t wait, contact Audiology First immediately during business hours, or contact any other trusted hearing care clinic. If you cannot reach us, please seek immediate medical attention. Book your hearing evaluation today and take the first proactive step in protecting your long-term hearing health.
September 2, 2025
Compare disposable and custom ear plugs with expert guidance from Canadian audiologists. Find the perfect hearing protection for your lifestyle and needs.
Detailed human ear anatomy model held by audiologist at Audiology First clinic.
August 15, 2025
Confused about hearing loss healthcare providers? Learn when to see an audiologist, ENT, or family doctor. Free hearing tests in Lethbridge, Alberta.
Woman holding a modern hearing aid, showcasing advanced hearing solutions from Audiology First.
July 3, 2025
Keep your hearing aids optimal! Discover essential maintenance tips: daily care, cleaning techniques, and professional support for clear sound & longevity.
Assorted hearing protection including earmuffs and earplugs used for workplace noise reduction.
June 2, 2025
Everyday noise—whether from traffic, power tools, or concerts—can damage your hearing over time. That’s why understanding noise reduction ratings (NRR) is key to choosing the right protection.
Audiology First team member smiling and holding a hearing aid device in a bright, welcoming clinic.
April 25, 2025
Discover why hearing aid outcomes differ from person to person. Learn about key factors influencing your results and how Audiology First personalizes care.
By Glenn Hole April 9, 2025
Update on dementia and hearing loss - March 2025
Audiologist examining a patient's ear with an otoscope during a hearing test at Audiology First
March 28, 2025
Got an ear full of wax? Learn why earwax builds up, how to remove it safely at home, when to seek professional help, and what not to do – all with tips from Audiology First.
Oticon hearing aids with smartphone app, sunglasses, towel, and drawstring bag on a neutral surface
February 28, 2025
Explore how innovative accessories and Bluetooth-enabled smartphones are enhancing hearing aid performance, connectivity, and everyday convenience.
Happy elderly couple sharing a joyful moment together.
January 31, 2025
Discover the degrees of hearing loss, their causes, and solutions. Audiology First in Lethbridge provides expert care to help you reconnect with sound.